Privacy Policy

Last updated: 7th July 2026

This Privacy Policy explains how Neo Optic Ltd (trading as NetworkAssist360, "we", "us", "our") collects, uses and protects personal data when you use the NetworkAssist360 platform (the "Platform"). We are the data controller for the personal data described here.

1. Who we are

Neo Optic Ltd is a company registered in England and Wales (Reg. No. 04866366), with its registered office at Tillyard House, Norwich, Norfolk, NR3 1AB. For any privacy matter, contact us at privacy@neooptic.com.

2. The information we collect

• Account information - your name, work email address, username, role and the organisation you belong to, provided when your account is created.
• Usage information - the searches you run, providers you view, filters you apply and other actions you take on the Platform, kept so we can provide, secure and improve the service.
• Technical information - information your browser sends automatically, such as your browser type and the pages you request. Where an error occurs, we may capture technical diagnostic detail to fix it.
• Provider information - the Platform holds information about healthcare, security and assistance providers. This is business information about organisations rather than information about you.

3. How we use your information, and our legal basis

We use personal data to operate your account, deliver the Platform's features, keep the service secure, diagnose and fix faults, and meet our legal obligations. Our lawful bases under the UK GDPR are the performance of our contract with your organisation, our legitimate interests in running and securing the Platform, and, where applicable, compliance with a legal obligation.

4. Cookies

We use a small number of strictly necessary cookies to sign you in and keep the Platform secure, and we store your display preferences in your browser. See our Cookie Policy for details.

5. Sharing your information

We do not sell personal data. We share it only with service providers who help us run the Platform (for example, our hosting and email-delivery providers) under appropriate contractual safeguards, and where we are required to do so by law.

6. International transfers

Where personal data is transferred outside the UK, we put in place appropriate safeguards (such as the UK International Data Transfer Agreement or equivalent) so that it remains protected.

7. How long we keep it

We keep personal data for as long as your account is active and for a reasonable period afterwards to meet our legal, security and operational needs, after which it is deleted or anonymised.

8. Security

We use technical and organisational measures - including access controls, encryption in transit, and encryption of sensitive fields at rest - to protect personal data against unauthorised access, loss or misuse.

9. Your rights

Subject to the conditions in the UK GDPR, you have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, and to data portability. To exercise any of these, contact privacy@neooptic.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. Children

The Platform is a business tool intended for use by authorised professional users and is not directed at children.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version here and change the "last updated" date above.

12. Contact us

Questions about this policy or your personal data can be sent to privacy@neooptic.com or to the registered office address above.