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Accessibility on NetworkAssist360
NetworkAssist360 is used by assistance coordinators under time pressure, often by someone who has never seen the record before. This is how the platform is built to be usable by as many people as possible, whatever their sight, hearing, movement or way of navigating, and the standard it is measured against. Accessibility is designed in, not added on at the end.
Every page has been audited against the WCAG 2.2 AA criteria and the findings fixed, and the platform has then been walked through by hand with a screen reader, by keyboard alone, at 200% zoom and in Windows High Contrast mode. That is what the claim below rests on.
Statement version 3.0Last reviewed 3rd Sep 2026Applies to the coordinator-facing platform
The standard we build to
- Primary target
- WCAG 2.2, Level AA - the W3C recommendation of October 2023, which incorporates WCAG 2.1 and 2.0.
- Aligned with
- EN 301 549 - the European and UK procurement standard that references WCAG.
- Supports
- Equality Act 2010 - the UK duty to make reasonable adjustments for disabled people.
We take a best-efforts, continuously reviewed approach: the platform is audited against the 2.2 criteria and re-tested as it changes, rather than claiming a one-off certificate. The date above is the last review.
What this means in practice
Keyboard and screen-reader ready
Every control can be reached and used with a keyboard alone, with a clearly visible focus outline. A skip link is the first thing a keyboard user reaches. The results map's list-and-map divider moves with the arrow keys.
WCAG 2.1.1 Keyboard · 2.4.1 Bypass Blocks · 2.4.7 Focus Visible · 4.1.2 Name, Role, ValueLegible by design
One measured colour palette drives the whole platform, in light and dark mode and under every client theme, so text and controls keep a minimum 4.5:1 contrast against their background. Text can be enlarged to 200% and the layout reflows rather than breaking.
WCAG 1.4.3 Contrast (Minimum) · 1.4.4 Resize Text · 1.4.11 Non-text ContrastControls always to hand
The Access menu on every page sets text size, high contrast, reduced motion, text spacing and link highlighting, and the choices are remembered for you on every visit. Dark mode sits in the same menu wherever the page offers it.
WCAG 1.4.4 Resize Text · 3.2.6 Consistent HelpHear the page read aloud
Listen in the Access menu speaks the words on screen using your device's own voice. Nothing to install, and it stops the moment you move on. It is there for everyone, not only screen-reader users.
Supports dyslexia · visual fatigue · English as an additional languageNever colour alone
Severity, status and selection are shown with text or an icon as well as colour - a critical notice is labelled Critical, a ranking tier is written out, a service rating is a number - so meaning never depends on telling colours apart.
WCAG 1.4.1 Use of ColorChanges are announced
When something updates without the page reloading - the results count, a saved rating, an export finishing - it is announced to screen-reader users through a live region without pulling focus away from where you were.
WCAG 4.1.3 Status MessagesNo time limits, no traps
Nothing on the platform times out mid-task, no content flashes, dialogs return focus to where you opened them, and every image carries a text alternative.
WCAG 2.2.1 Timing Adjustable · 2.3.1 Three Flashes · 1.1.1 Non-text ContentPlain, predictable structure
One consistent layout across the platform, headings that describe what follows, plain language in the interface, and the same controls in the same place on every page.
WCAG 1.3.1 Info and Relationships · 3.2.3 Consistent NavigationHow we check, and how we keep checking
The review covers every page of the coordinator-facing platform, on a desktop and on a phone, in light and dark mode and under each client theme. Colour contrast is measured by script against the design tokens the whole interface is built from, so a change cannot quietly break it in one place. Names, labels, landmarks and keyboard paths are checked in code, and the keyboard behaviour of the interactive parts - the Access menu, the results map - is tested in a real browser rather than read. On top of that the platform is walked through by hand with a screen reader, by keyboard alone, at 200% zoom and in Windows High Contrast mode.
No automated tool can find everything, and no statement should claim otherwise. Accessibility is re-checked as the platform changes rather than signed off once, and where a new area is added it meets the same bar before it ships.
Tell us if something is in your way
If any part of the platform is difficult to use, email privacy@neooptic.com with the page and what happened. It goes to the people who build the platform, not a ticket queue, and where something cannot be fixed straight away we will give you another route to the same information.
NetworkAssist360 is built and maintained by neo optic, Norwich. Statement version 3.0, 3rd Sep 2026.